Are dogs allowed? Expand One small dog is permitted in our Weymouth holiday home only, with prior agreement. Additional cleaning charges will apply. This decision has been made to protect our members who have sensitive and serious pet allergies.
Are there any changes to facilities due to Coronavirus (COVID 19) Expand Due to the Coronavirus (COVID-19) pandemic, it has been necessary for all holiday parks to make essential changes in order to meet current Government guidelines, therefore the on-site park facilities, activities, events, etc. may have changed and there may be social distancing and other measures in place for everyone's safety. Some general changes are listed below but please check individual home pages and park websites linked from each page for the latest information. Soft furnishings & decorative accessories (i.e. cushions, throws, artificial flowers, etc.) have been removed from all holiday homes as have all games, books, DVDs, paper leaflets and crayons etc. Excess cutlery, glasses, crockery etc. have been removed (e.g. if the holiday home sleeps up to 6 we will only provide 6 cups, plates, bowls, etc.). Holiday homes are only be used by the person(s) named on the booking form. No other members of the public, other guests or friends are permitted in the holiday home or on the park at any time. Any social distancing measures in place on or around the park are to be followed at all times. Please ensure you are aware of any additional park rules that have been introduced to support the wellbeing of families and staff working at the park, details of which can be found on the holiday park website. Although we and the holiday parks will do our best to make sure families have a safe and enjoyable holiday, it should be recognised that each person is responsible for their own/family’s safety and welfare and must ensure they take all necessary precautions to prevent risk of infection from Coronavirus (COVID-19) during their stay.
Can we check in or out earlier or later? Expand Please ensure that you arrive at the park at the time specified. Current check in time is 4pm and check out time is 10am at all homes. Details will be on your booking confirmation. In order to allow sufficient time for each holiday home to be cleaned in accordance with current government guidelines, it will not be possible to change the allocated check in or check out times.
Can we have friends visit us in the holiday home? Expand The holiday homes are only to be used by the person(s) named on the booking form. No other members of the public, other guests or friends are permitted to stay overnight in the holiday home.
Do we receive any discounts or privileges at the parks? Expand Please ask at reception or Owner Services upon arrival as you may be entitled to park discounts but they may vary between holiday parks.
How do I book a holiday home? Expand You can find information on all holiday homes and how to book here.
Is there a minimum or maximum number of nights I have to book? Expand Holiday home bookings are normally made for seven nights. However, if you wish to have a shorter break, please contact the office on 01344 771961 (option 1) or email [email protected] for further advice. Bookings of less than seven nights will be priced on a pro-rata basis and will include the standard cleaning charge. Choose your location here and get in touch with the team to book.
Is there free WiFi at the holiday home? Expand WiFi is available in all communal park areas. Depending on the strength of the provider’s signal, this may be reached in the holiday home but cannot be guaranteed. Please contact the holiday park for further information.
What amenities can I buy on site? Expand Most of the holiday parks have a shop on site selling a variety of basic essentials and food, but not all sites do so please check on the relevant park website. You may wish to bring some essential items with you (e.g. soap, gloves, toilet roll, disinfectant, hand sanitiser, etc.) as well as food and drink supplies as this will reduce the need to visit on-site/local shops.
What cleaning procedures are in place? Expand Ensuring that all holiday homes are cleaned to the highest standards is of paramount importance. Cleaning services have been adapted to comply with current government guidelines.
What does maximum capacity mean? Expand Maximum capacity is the total number of people allowed to stay in the holiday home - this number will vary depending on the holiday home you have booked but will include babies. This is to comply with the holiday park regulations and insurance requirements. As an example, if the holiday home says 'sleeps up to six' then no more than six people will be allowed to stay in the holiday home.
What happens if local lockdown measures affect my holiday? Expand If temporary lockdown measures are announced the holiday park will commence lockdown procedures. We will contact those affected to discuss the possibility of re-booking or a refund.
What if I feel unwell during my stay? Expand If you or any of your party start to display signs of the Coronavirus (COVID-19) while staying in one of our holiday homes, you should inform the park's reception or owner services and contact us as soon as possible. Call 01344 771961 (option 1) or email [email protected]. If out of normal hours, all holiday parks have emergency contact information for senior personnel at DEBRA. It is also important that you immediately self-isolate in the home to minimise any risk of transmission, and request a Coronavirus (COVID-19) test as soon as possible. Please seek assistance from the holiday park if unsure how to do this. If it is then confirmed that you have Coronavirus (COVID-19), arrangements should be made to return home as soon as you can using private transport - but only if you are able to do so safely. Please ensure that you follow government guidance on dealing with possible or confirmed Coronavirus (COVID-19) infection: https://www.gov.uk/government/collections/coronavirus-covid-19-list-of-guidance Both DEBRA and the holiday parks will make every effort to ensure families have a safe and enjoyable holiday, it should be recognised that each person is responsible for their own/family’s safety and welfare and must ensure they take all necessary precautions to prevent risk of infection from Coronavirus (COVID-19) during their stay.
Will I get a full refund if I cancel my booking? Expand Should you have to cancel your booking due to illness, hospital appointment or circumstances out of your control, please contact us on 01344 771961 or email [email protected]. We will do our best to refund any money you have already paid or offer you the opportunity to rebook; however, this will be at our discretion.