Contact us Contact Us Head office Our office is open from 9am to 5pm Monday to Friday. DEBRA The Capitol BuildingOldburyBracknellBerkshireRG12 8FZ Tel: 01344 771961Fax: 01344 762661Email: [email protected] DEBRA stores Suite 2DInternational HouseStanley BoulevardHamilton International ParkBlantyreG72 0BN Tel: 01698 424210 Enquiries Community Support & Membership teams - [email protected] Media enquiries - [email protected] Fundraising (and non-furniture donation) - [email protected] Fundraising events - [email protected] Holiday home bookings - [email protected] Research - [email protected] Volunteering - [email protected] To change the details we have for you in our records, please complete our change of details form. Change your details Concerns, Complaints and Compliments We welcome your comments and feedback as we strive to offer the best service we can deliver across our organisation. DEBRA defines a compliment as a customer statement of positive recognition or praise for a service or individual – any compliments will be passed on to the relevant staff or volunteer. DEBRA defines a complaint as an expression of dissatisfaction by a person or persons receiving a service from the charity that cannot be immediately resolved, and about which the complainant desires follow-up action to be taken and a response provided. All complaint information will be held sensitively and destroyed after one year unless there is a valid reason to keep it for longer. We will acknowledge all complaints within 2 working days of receipt. Once your complaint has been investigated we will endeavour to respond within 28 days. For any compliments or concerns, please fill in our compliments and complaints form.