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Contact us
Head office
Mon-Fri, 9:00-17:00 GMT
DEBRA
The Capitol Building
Oldbury
Bracknell
Berkshire
RG12 8FZ
Get directions
DEBRA stores
Suite 2D
International House
Stanley Boulevard
Hamilton International Park
Blantyre
G72 0BN
Get directions
Enquiries
Community Support & Membership teams
membership@debra.org.ukMedia enquiries
debranews@debra.org.ukFundraising (and non-furniture donation)
fundraising@debra.org.ukFundraising events
events@debra.org.ukHoliday home bookings
membership@debra.org.ukResearch
research@debra.org.ukVolunteering
volunteering@debra.org.ukChange of personal details
To change the details we have for you in our records, please complete our change of details form.
Update your details
Concerns, Complaints and Compliments
We welcome your comments and feedback as we strive to offer the best service we can deliver across our organisation.
DEBRA UK defines a compliment as a customer statement of positive recognition or praise for a service or individual – any compliments will be passed on to the relevant staff or volunteer.
DEBRA UK defines a complaint as an expression of dissatisfaction by a person or persons receiving a service from the charity that cannot be immediately resolved, and about which the complainant desires follow-up action to be taken and a response provided. All complaint information will be held sensitively and destroyed after one year unless there is a valid reason to keep it for longer. We will acknowledge all complaints within 2 working days of receipt. Once your complaint has been investigated we will endeavour to respond within 28 days.
For any compliments or concerns, please fill in our compliments and complaints form.