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Contact us

Our office is open from 9am to 5pm Monday to Friday.

DEBRA House
13 Wellington Business Park
Dukes Ride
Crowthorne
Berkshire
RG45 6LS

Tel: 01344 771961
Fax: 01344 762661
Email: debra@debra.org.uk

Fundraising enquiries:

fundraising@debra.org.uk

Event enquiries:

events@debra.org.uk

Membership enquiries and holiday home bookings:

membership@debra.org.uk

Media enquiries:

debranews@debra.org.uk

Volunteering enquiries:

volunteering@debra.org.uk

DEBRA charity shop enquiries:

4 Bell Drive
Hamilton Technology Park
Blantyre
G72 0FB

Tel: 01698 424210
Fax: 01698 823090

Concerns, Complaints and Compliments

We welcome your comments and feedback as we strive to offer the best service we can deliver across our organisation. DEBRA defines a compliment as a customer statement of positive recognition or praise for a service or individual – any compliments will be passed on to the relevant staff or volunteer.

DEBRA defines a complaint as an expression of dissatisfaction by a person or persons receiving a service from the charity that cannot be immediately resolved, and about which the complainant desires follow-up action to be taken and a response provided. All complaint information will be held sensitively and destroyed after one year unless there is a valid reason to keep it for longer. We will acknowledge all complaints within 2 working days of receipt. Once your complaint has been investigated we will endeavour to respond within 28 days.

For any compliments or concerns, please fill in our compliments and complaints form.