Are dogs allowed? Expand One medium or two small dogs are permitted in our Weymouth Red 36 holiday home only, with prior agreement. Additional cleaning charges will apply. This decision has been made to protect our members who have sensitive and serious pet allergies. If you have a specially trained assistance dog, please contact the holiday home team to discuss.
Are there any changes to facilities due to Coronavirus (COVID 19)? Expand Due to the Coronavirus (COVID-19) pandemic, it was necessary for all holiday parks to make essential changes in order to meet current Government guidelines. Most of these are no longer in place but we may need to make adjustments in the future in response to government advice. Please check individual home pages and park websites linked from each page for the latest information. We have started to put back in place some items that may have been removed during COVID-19, but we have kept these fairly minimal and are replacing regularly. Excess cutlery, glasses, crockery etc. was removed (e.g. if the holiday home sleeps up to 6 we will only provide 6 cups, plates, bowls, etc.). This may still be the case in the home you use. Although we and the holiday parks will do our best to make sure families have a safe and enjoyable holiday, it should be recognised that each person is responsible for their own/family’s safety and welfare and must ensure they take all necessary precautions to prevent risks of infection, including from Coronavirus (COVID-19) during their stay.
Can I book a holiday before applying for a support grant? Expand We would advise you to speak to your community support manager to ask for a grant in principle if you need a grant to be able to use our holiday homes. You are welcome to pay the booking deposit of £75 to secure a booking if you wish, and this will not usually be included in the support grant award. All requests for bookings are taken in line with our booking policy and being awarded a grant in principle does not mean you are treated any differently for bookings.
Can I pay for my holiday in instalments? Expand The full balance of your holiday is due 8 weeks or before your holiday. If you would like to make alternative arrangements, please speak to the Holiday Homes team via 01344 771961 (option 1) or [email protected].
Can we check in or out earlier or later? Expand Please ensure that you arrive at the park at the time specified. Current check in time is 4pm and check out time is 10am at all homes. Details will be on your booking confirmation. In order to allow sufficient time for each holiday home to be cleaned in accordance with current government guidelines, it will not be possible to change the allocated check in or check out times.
Can we have friends visit us in the holiday home? Expand The holiday homes are only to be used by the person(s) named on the booking form. No other members of the public, other guests or friends are permitted to stay overnight in the holiday home.
Do we receive any discounts or privileges at the parks? Expand Please ask at reception or Owner Services upon arrival as you may be entitled to park discounts but they may vary between holiday parks.
Have prices increased for 2024? Expand Prices to use our homes are not increasing for 2024 and we have extended our low season so there are more weeks available at the lower cost. For those who struggle to afford the rates, we have introduced a special holiday home grant. The holiday homes are a fantastic membership benefit and still provide a very generous discount to our members of at least 50% and up to 70% of the market rate, depending on the time of year.
How do I book a holiday home? Expand You can find information on all holiday homes and how to book here.
How does DEBRA decide upon the locations of the holiday homes? Expand We try to have a holiday home that is in easy reach for the majority of our members, but there are many considerations around the suitability of the parks, accommodation and the potential occupancy rates. We continue to listen to all our members around the country, and we are continuously reviewing the viability and options available to us.
Is there a minimum or maximum number of nights I have to book? Expand Holiday home bookings are normally made for seven nights. However, if you wish to have a shorter break, please contact the office on 01344 771961 (option 1) or email [email protected] for further advice. Bookings of less than seven nights will be priced on a pro-rata basis and will include the standard cleaning charge. Choose your location here and get in touch with the team to book.
Is there any help with the cost of my holiday? Expand We welcome anyone who may struggle with the holiday home costs to apply for a special holiday home grant. As a guide, support grants are more likely to be awarded to those on a low income or in the case of complex or difficult circumstances. All grants are considered carefully on a case by case basis. Support grants are likely to be a contribution to the cost. Please speak to your Community Support Manager to find out more or for help with a financial check-up, review of your benefits entitlement and to give you some budgeting help to save for a holiday.
Is there free WiFi at the holiday home? Expand WiFi is available in all communal park areas. Depending on the strength of the provider’s signal, this may be reached in the holiday home but cannot be guaranteed. Please contact the holiday park for further information.
What amenities can I buy on site? Expand Most of the holiday parks have a shop on site selling a variety of basic essentials and food, but not all sites do so please check on the relevant park website. You may wish to bring some essential items with you (e.g. soap, gloves, toilet roll, disinfectant, hand sanitiser, etc.) as well as food and drink supplies as this will reduce the need to visit on-site/local shops.
What cleaning procedures are in place? Expand Ensuring that all holiday homes are cleaned to the highest standards is of paramount importance. Cleaning services have been adapted to comply with current government guidelines.
What does maximum capacity mean? Expand Maximum capacity is the total number of people allowed to stay in the holiday home - this number will vary depending on the holiday home you have booked but will include babies. As an example, if the holiday home says 'sleeps up to six' then no more than six people will be allowed to stay in the holiday home.
What happens if local lockdown measures affect my holiday? Expand If temporary lockdown measures are announced the holiday park will commence lockdown procedures. We will contact those affected to discuss the possibility of re-booking or a refund.
What happens to my holiday if I am not awarded a grant? Expand If a deposit has been paid and you aren’t awarded a grant and unable to go on holiday, the deposit will be refunded back to you, as long as it is before the final payment due date, 8 weeks before your holiday.
When is High and Low season? Expand High season includes all school holidays. Low season covers all other weeks.
Who can book a holiday home? Expand All DEBRA members can book a holiday subject to the booking terms & conditions. We welcome bookings from current and new members with all EB types.
Will I get a full refund if I cancel my booking? Expand Should you have to cancel your booking due to illness, hospital appointment or circumstances out of your control, please contact us on 01344 771961 (option 1) or email [email protected]. We will do our best to refund any money you have already paid or offer you the opportunity to rebook; however, this will be at our discretion.