Holiday homes FAQs

Is it your first time booking a DEBRA holiday home and you’ve not been an attendee before? You qualify for a special offer!

We are now offering all first-time booking/attending members a discount of 10% off all low season 7-night stays at any of the DEBRA holiday homes.

You’re eligible if it is your first time attending/booking a DEBRA holiday home.

Simply inform the holiday homes team when enquiring about a booking that it is your first time attending/booking one of the DEBRA holiday homes, and they will conduct a swift eligibility verification.

🆕 Pets stay free this low season 2026! Your four-legged friend can join you at no extra cost at our pet-friendly holiday homes in Weymouth Red and Brynteg – saving you the usual £60 cleaning fee!
 
Perfect for cooler, quieter getaways where you get more time together, for less…which will you choose?

✨ Last-minute stays! You can now book a 7-night stay during low season at any DEBRA Holiday Home within two weeks of arrival for an exclusive rate of £200.

✨ Shorter stays are now available at all DEBRA holiday homes as part of a trial. Bookings can be made up to 6 weeks in advance. The minimum stay is 3 nights, with check-in available on Fridays or Saturdays, depending on the home you choose.

Shorter stay prices: 

3-night stay: £200 

4-night stay: £225 

5-night stay: £250

Click here to learn more about our holiday homes: Our Holiday Homes

*Please note that these discounts cannot be combined with any other offers and are subject to change. Please enquire with holiday homes team by calling 01344 771961 (option 1) or by emailing holidayhomes@debra.org.uk  

All DEBRA members can book a holiday subject to the booking terms & conditions. We welcome bookings from current and new members with all EB types.

To submit a request to stay in a DEBRA holiday home, first check the availability calendars for the holiday home that you are interested in. If your preferred dates are available, you can submit a request by completing the online form.

Alternatively, you can book over the phone by ringing the team on 01344 771961 (option 1) or by emailing holidayhomes@debra.org.uk   

One medium or two small dogs are permitted in our Weymouth Red 36 holiday home and Brynteg holiday home, with prior agreement. An additional cleaning charge of £60 will be added to the total cost of your booking.

This decision has been made to protect all members who have sensitive and serious pet allergies.

If you have a specially trained assistance dog, please contact the holiday home team to discuss.

We welcome anyone who may struggle with the holiday home costs to apply for a special holiday home grant. As a guide, support grants are more likely to be awarded to those on a low income or in the case of complex or difficult circumstances. All grants are considered carefully on a case by case basis. Support grants are likely to be a contribution to the cost.

Please speak to your Community Support Manager to find out more or for help with a financial check-up, review of your benefits entitlement and to give you some budgeting help to save for a holiday.

We would advise you to speak to your community support manager to ask for a grant in principle if you need a grant to be able to use our holiday homes. You are welcome to pay the booking deposit of £75 to secure a booking if you wish, as this is not included in the support grant award.

All requests for bookings are taken in line with our booking policy and being awarded a grant in principle does not mean you are treated any differently for bookings.

If you have paid a deposit and you are not awarded a grant and therefore unable to go on holiday, the deposit will be refunded back to you, as long as it is before the final payment due date, 8 weeks before your holiday.

Yes, absolutely! We understand that spreading the cost can make planning your holiday easier. Part‑payments can be arranged with the Holiday Homes team directly by calling 01344 771961 (option 1) or emailing holidayhomes@debra.org.uk. 

*Please note that the full balance for your holiday must be paid at least 8 weeks before your arrival date.

The holiday homes are only to be used by the person(s) named on the booking form. No other members of the public, other guests or friends are permitted to stay overnight in the holiday home.

When you book a DEBRA holiday home, you may benefit from additional discounts or perks at the park to help make your stay even more enjoyable. We’re always working to enhance these benefits wherever possible.

To find out what’s currently available for your chosen property, please contact the Holiday Homes Team at holidayhomes@debra.org.uk, and we’ll be happy to advise.

Holiday home bookings are normally made for seven nights. However, if you wish to have a shorter break, these can be made up to 6 weeks in advance. The minimum stay is 3 nights, with check-in available on Fridays or Saturdays, depending on the home you choose.

Shorter stay prices:

3-night stay: £200

4-night stay: £225

5-night stay: £250

Choose your location here. You can get in touch with the friendly holiday homes team on 01344 771961 (option 1) or email holidayhomes@debra.org.uk for further advice.

Ensuring that all holiday homes are cleaned to the highest standards is of top importance. Cleaning services have been adapted to comply with current government guidelines.

We ask that the property is left in the same state of cleanliness and general order as found.

Maximum capacity is the total number of people allowed to stay in the holiday home – this number will vary depending on the holiday home you have booked but will include babies.

As an example, if the holiday home says ‘sleeps up to six’ then no more than six people will be allowed to stay in the holiday home.

High season includes all school holidays. Low season covers all other weeks.

Once full payment and a completed booking form have been received, booking confirmation and relevant documents are sent via email unless a postal mailing is requested. If you have not received your booking confirmation, please contact the Holiday home team at holidayhomes@debra.org.uk and we will resend your email or post a hardcopy if necessary.

If you’re unsure whether your payment has been processed, the team are happy to check this for you. Simply contact the Holiday Homes team at holidayhomes@debra.org.uk, letting us know the reference used and date paid.

Should you have to cancel your booking due to illness, hospital appointment or circumstances out of your control, please contact us on 01344 771961 (option 1) or email holidayhomes@debra.org.uk. 
We will do our best to refund any money you have already paid or offer you the opportunity to rebook; however, this will be at our discretion.

Yes, as long as the total number of people doesn’t exceed 6. Please get in touch with the holiday homes team at holidayhomes@debra.org.uk to add or remove people from your booking.

Yes, you will need to bring your own bed linen and towels for your stay. This includes bed sheets, pillowcases, and duvet covers for any beds you plan to use. We do not supply these items to help maintain a high standard of hygiene and cleanliness for all members.

You will also need to bring all towels, including those for the bathroom, beach, and kitchen.

Travel cots with mattresses are available in all holiday homes but bedding and pillows are not supplied for this. You will need to bring your own if you intend to use it.

All holiday homes in our fleet are self‑catering, so you will need to bring your own food and provisions. We do not supply any cupboard or pantry items. Some parks may provide a small welcome pack, which can include a few everyday essentials, but this is not guaranteed.

The holiday homes are equipped with crockery, cutlery and cooking utensils.

A check list of items to take with you is supplied on the description tab on each holiday home page and will be supplied in your booking confirmation.

Current check in time is 4pm and check out time is no later than 10am at all homes.

This is to allow sufficient time for each holiday home to be cleaned in accordance with current government guidelines, it will not be possible to change the allocated check in or check out times.

You will find membership passes/cards at our Newquay, Windermere, and Devon holiday homes. You’re very welcome to use these during your stay to enjoy the facilities available on site.

We kindly ask that you return the passes to the allocated space listed in your booking confirmation before you leave, so they are ready for the next guests.

DEBRA will be charged for any lost or missing passes, so we really appreciate your help in keeping them safe.

You must ensure that sharps and clinical waste are disposed safetly and appropriately (e.g., in sharps boxes)

Please do not leave any sharps or clinical waste in the property, as this can pose a risk to others and may cause injury.

Most of the holiday parks have a shop on site selling a variety of basic essentials and food, but not all sites do so please check on the relevant park website. 

Wi‑Fi availability varies across the holiday homes. At Newquay and Windermere, Wi‑Fi is provided as a communal service in shared areas. At all other locations, Wi‑Fi is available within the holiday home.

Wi‑Fi is subject to network conditions and cannot always be guaranteed. Speeds, reliability, and data limits may vary, and the Wi‑Fi is intended for leisure use rather than business purposes e.g.: Working from the home is advised against. Please also note that some of our homes are in more remote areas, where connectivity can be slow, intermittent, or occasionally unavailable due to unforeseen issues.

The DEBRA holiday homes do not have an electric vehicle charging point. DO NOT charge your vehicle from the home. If we find that you have charged your vehicle from the home, you will be charged accordingly.

Some parks do offer these facilities, but it is worth checking the specific holiday park website for the most up to date information on this facility.

We expect and understand a certain amount of wear and tear is inevitable, and this applies to the occasional smashed glass or stained bedding.

If anything does happen, we kindly ask that you let us know as soon as possible by calling 01344 771961 (option 1) or email  holidayhomes@debra.org.uk This allows us to repair or replace items promptly, ready for the next guests. By working together, we can keep these homes in top shape for all DEBRA members!

Further details regarding liability for damage can be found on the holiday homes booking policy.

All holiday homes include parking for one car adjacent to the property, as noted in the home facilities description. While additional parking is not always available on the parks, please contact the holiday homes team if you require extra parking for your stay, and we’ll do our best to assist.

If you realise that you have left something behind at one of the holiday homes, we recommend reaching out us as soon as possible either by calling 01344 771961 (option 1) or emailing holidayhomes@debra.org.uk. 

A postage fee may be applicable to cover the cost of returning any item(s). We expect the return of any item(s) to take up to 14 days, and any item(s) not claimed after this time will be appropriately disposed of. It’s important to note that while we are here to help, we cannot accept responsibility for any personal belongings left behind.

Most streaming services let you log out remotely. Simply log into your account on another device (such as your mobile phone) and sign out from there.

If you’re having any trouble, please get in touch with the Holiday Homes Team and we’ll do our best to help.

Yes, in fact we encourage it! Your feedback is incredibly valuable and helps us continue improving the experience for all our members.

 Our team will email you a feedback request when you return from your holiday.