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Holiday homes FAQs

Below are the most popular questions and answers about our holiday homes. If you have any other questions, please contact the team on 01344 771961 (option 1) or email holidayhomes@debra.org.uk.

 

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One medium or two small dogs are permitted in our Weymouth Red 36 holiday home and Brynteg holiday home, with prior agreement. Additional cleaning charges will apply.

This decision has been made to protect our members who have sensitive and serious pet allergies.

If you have a specially trained assistance dog, please contact the holiday home team to discuss.

 

We would advise you to speak to your community support manager to ask for a grant in principle if you need a grant to be able to use our holiday homes. You are welcome to pay the booking deposit of £75 to secure a booking if you wish, and this will not usually be included in the support grant award.

All requests for bookings are taken in line with our booking policy and being awarded a grant in principle does not mean you are treated any differently for bookings.

 

The full balance of your holiday is due 8 weeks or before your holiday. If you would like to make alternative arrangements, please speak to the Holiday Homes team via 01344 771961 (option 1) or holidayhomes@debra.org.uk.

 

Please ensure that you arrive at the park at the time specified. Current check in time is 4pm and check out time is 10am at all homes. Details will be on your booking confirmation.

In order to allow sufficient time for each holiday home to be cleaned in accordance with current government guidelines, it will not be possible to change the allocated check in or check out times.

 

The holiday homes are only to be used by the person(s) named on the booking form. No other members of the public, other guests or friends are permitted to stay overnight in the holiday home.

 

Please ask at reception or Owner Services upon arrival as you may be entitled to park discounts but they may vary between holiday parks.

 

Prices to use our homes are not increasing for 2024 and we have extended our low season so there are more weeks available at the lower cost.

For those who struggle to afford the rates, we have introduced a special holiday home grant.

The holiday homes are a fantastic membership benefit and still provide a very generous discount to our members of at least 50% and up to 70% of the market rate, depending on the time of year.

 

You can find information on all holiday homes and how to book here.

 

We try to have a holiday home that is in easy reach for the majority of our members, but there are many considerations around the suitability of the parks, accommodation and the potential occupancy rates.

We continue to listen to all our members around the country, and we are continuously reviewing the viability and options available to us.

 

Holiday home bookings are normally made for seven nights. However, if you wish to have a shorter break, please contact the office on 01344 771961 (option 1) or email holidayhomes@debra.org.uk for further advice.

Bookings of less than seven nights will be priced on a pro-rata basis and will include the standard cleaning charge. Choose your location here and get in touch with the team to book.

 

We welcome anyone who may struggle with the holiday home costs to apply for a special holiday home grant. As a guide, support grants are more likely to be awarded to those on a low income or in the case of complex or difficult circumstances. All grants are considered carefully on a case by case basis. Support grants are likely to be a contribution to the cost.

Please speak to your Community Support Manager to find out more or for help with a financial check-up, review of your benefits entitlement and to give you some budgeting help to save for a holiday.

 

WiFi is available in all communal park areas. Depending on the strength of the provider’s signal, this may be reached in the holiday home but cannot be guaranteed. Please contact the holiday park for further information.

 

Most of the holiday parks have a shop on site selling a variety of basic essentials and food, but not all sites do so please check on the relevant park website. 

You may wish to bring some essential items with you (e.g. soap, gloves, toilet roll, disinfectant, hand sanitiser, etc.) as well as food and drink supplies as this will reduce the need to visit on-site/local shops.

 

Ensuring that all holiday homes are cleaned to the highest standards is of paramount importance. Cleaning services have been adapted to comply with current government guidelines.

 

Maximum capacity is the total number of people allowed to stay in the holiday home – this number will vary depending on the holiday home you have booked but will include babies.

As an example, if the holiday home says ‘sleeps up to six’ then no more than six people will be allowed to stay in the holiday home.

 

If a deposit has been paid and you aren’t awarded a grant and unable to go on holiday, the deposit will be refunded back to you, as long as it is before the final payment due date, 8 weeks before your holiday.

 

High season includes all school holidays. Low season covers all other weeks.

 

All DEBRA members can book a holiday subject to the booking terms & conditions. We welcome bookings from current and new members with all EB types.

 

Should you have to cancel your booking due to illness, hospital appointment or circumstances out of your control, please contact us on 01344 771961 (option 1) or email holidayhomes@debra.org.uk

We will do our best to refund any money you have already paid or offer you the opportunity to rebook; however, this will be at our discretion.